Customer Services
With 40 years of experience in the audiovisual industry, Alpha Video understands that maintaining and updating the latest visual communication technology can be a challenge for any organization. The time and expense involved is difficult to plan for, particularly if there are technical issues along the way.
Service Maintenance Agreements (SMA)
The Alpha Video Customer Services Group offers complete and comprehensive support agreements that cover the most important components of your installation. Our customized SMAs are designed to meet your specific needs for response and service. Some of the areas covered by our SMA include:
• Testing and verifying all covered system components
• Testing for correct signal levels
• Updating firmware or software
• Written reports of services performed and future recommendations
• Interior and exterior cleaning of the equipment racks
• Cleaning of field equipment and projection/display units
* Please review our full SMA for all of the details.
The Alpha Advantage
We know that our expertise and attention to detail is just part of a great customer service experience. We also know that it’s critical to provide constant status updates to keep our clients in the loop. Fast and frequent communication is our goal, so you never have to wonder about the status of your warranty repair or replacement.
As our Customer Service Group includes one of the Midwest’s largest rental departments, we are able to provide an extensive equipment loaner program. If you have a piece of equipment being repaired or replaced, we can keep you up and running with a similar product until yours is returned. Our already low rental rates are substantially discounted for SMA clients.
Our Team is Ready to Help
While our services are all about technology, it’s really our staff that sets the standard for customer support. Alpha Video is
pleased to bring you the best in the business. We have a dedicated team of technicians led by our Customer Services Manager, John Siedlitz and our Service Coordinator, Phil Lang. Together, John and Phil have a combined 30 years of experience in the industry. Their only focus is to provide the highest level of customer service possible and exceed our customer’s expectations.