Ceridian
CastNET Meets the Mark
Ceridian Corporation's project manager Kelly Crossley was given the complex task of implementing real-time call center statistic displays and an employee communication system in 26 Ceridian locations across the United States. “Our timeline was very short. We needed to have the project completed within 60 days,” said Crossley.
“I researched manufacturers who not only could supply us with the solutions we needed, but also help us install the equipment within the short timeframe we had. We found the the CastNET digital signage software offered by Alpha Video far superior to others we looked at.”
Digital Signage for multiple purposes
Crossley said Ceridian's intention was to hold a mirror up to its own call centers so employees could see real-time statistics such as how many calls are on hold and how long those customers have been waiting. “Our goal is to increase our productivity with help from these displays,” he said.
Another added benefit is that all employees are able to access the information via the company's Intranet. “Everyone is kept updated on information and key statistics. This is very motivating for our employees, and we definitely feel our goals of increased productivity and employee involvement are being met.”
Visual communication tool
Used primarily to display real-time call center statistics, the system also acts as a communication vehicle for Ceridian's customers and employees throughout the company's buildings. Ceridian has also developed an employee recognition program that utilizes high definition Panasonic plasma screens throughout its buildings to display information on outstanding employee performance.
“Using the system as a tool to identify employees who go above and beyond the call of duty has been a real hit from a morale perspective,” said Crossley. “Everyone likes to be recognized for a job well done.” Crossley added that scheduling the installation of the system was a bit of a challenge in the beginning due to the many Ceridian locations slated for installation and the large number of individuals involved with the project. “The installation went very well,” he said. “Even though juggling schedules was a bit of a challenge, the installation itself was never an issue. CastNET's technicians handled the entire process competently and professionally.”
